You need to see how your customers interact with you in each step of the customer journey. The importance of customer journey mapping is indisputable. The long-term consequences of which will help your company make better decisions that directly and hugely impact your customer satisfaction. By mapping out your customer journey, you will immediately get a more high-level perspective of your overall customer experience performance.
You can enter customer activity, goals, touchpoints, feedback, etc. This customer journey map template will allow you to keep track of your customer journey by laying out each step in one place. Why Customer Journey Mapping is important?
